![]() ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: (On Mac, hold down the option/alt key instead of the Shift key.) ![]() ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. '''Testing in Firefox's Safe Mode:''' In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. ''If it worked before and stopped working recently, try:'' (A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: ] (before Firefox 70: ]). '''Double-check content blockers:''' Firefox's Content Blocking/Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server). ''Since it is cross-site content, could you check for these issues:'' Read this answer in context □ 1 All Replies (1) Click "Start in Safe Mode" ( not Refresh). (menu bar) Help menu > Restart with Add-ons Disabledīoth scenarios: A small dialog should appear."3-bar" menu button > "?" Help > Restart with Add-ons Disabled.If Firefox is running: You can restart Firefox in Safe Mode using either: If Firefox is not running: Hold down the Shift key when starting Firefox. Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. While viewing a page on the site, click the lock icon at the left end of the address bar. (2) Remove the site's cookies (save any pending work first). If you have a large hard drive, this might take a few minutes. If it worked before and stopped working recently, try:Ĭache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. There may or may not be a number on the icon indicating the number of blocked items you may need to click the button to see what's going on and test whether you need to make an exception for this site. (B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. (A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Enhanced Tracking Protection in Firefox for desktop (before Firefox 70: Content blocking). Since it is cross-site content, could you check for these issues:ĭouble-check content blockers: Firefox's Content Blocking/Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).
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